Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on the Delivery Information tab of the product. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Lead Time Policy

Please allow us as much time as possible to complete your order. We do our best to ship your order in 5-10 business days after your proof has been approved.  If you need an item sooner than is published on the items detailed page, please contact us using the contact form on our website. In most cases, we can accommodate reasonable requests for rush service, or recommend a product that can be produced in the time allowed.

If your work is required in less time a rush charge may apply during busy times. The charge is relative to the increased cost incurred with respect to retooling, overtime, etc. For 3-5 days add 15%, for 2 days add 50%, and for next day jobs add 75% to invoice.

 Cancellation

Cancellations made after an order has been placed is subject to a 15% restocking fee.  Once the proof is approved, the order is moved immediately into production and cannot be cancelled.  Blank orders may be cancelled any time prior to shipment.

Return/Refund

There is no refund even if the engraving is due to an error on our part. We will correct any errors, or re-engrave the correction on a new or similar item. Any spelling errors on the customer’s part are responsibility of the customer. We do not spell check text provided by our customer because there are valid reasons to miss-spell certain words.

When you receive your order, please check it thoroughly. Damage or discrepancies must be reported to customer service within 10 business days of receipt of goods. Claims made after this time will not be reviewed. Correctly engraved customized items and special order items are not returnable. In most cases, blank items may be returned in the original packaging. Shipping charges are not subject for refund. Blank merchandise returns are subject to a 15% restocking fee in addition to the applicable return freight costs. Incomplete or partial returns will not be accepted.

All returns require a Return Materials Authorization Number (RMA). Refunds are subject to review upon receipt of the return. Return claims must be made within 10 business days of the receipt of purchased goods. RMA claims may be subject to expiration, which may result in returns not being accepted. Any additional fees assessed to the order at the time of purchase (such as less than minimum fees) are not subject for refund. Unauthorized returns are not accepted

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Artwork Charges

Custom engraving your logo requires a skilled artisan. If your artwork is not production ready, a one-time charge may apply. The fee to prepare your artwork is $30. All artwork are archived for future orders, and can be accessed by the artisan without incurring additional fees. This charge does not apply to our stock artwork already prepared by our artisans.

If your artwork is low resolution (less than 300 dpi), or copied an image from your company’s website, we can redesign your low-resolution image for you at a fee of $120(a) per hour, billable in 15-minute increments.

Artwork that is not production ready will be considered as is and subject to an art charge and/or the one-time setup fee.

Examples of artwork that are not production ready:

  • Color photos, graphics, or text.

  • Grey-scale photos, graphics, or text.

  • Photocopied or faxed copies of photos, graphics, or text.

  • Artwork that has been distorted or damaged.

Production ready artwork includes:

  • PC files only (Sorry, no Macs)

  • Corel Draw files

  • Exported EPS files and PDF files converted to curves.

  • Hi resolution (300 dpi minimum) BITMAPS (.bmp), TIFF (.tif), CDR (.cdr) and JPEG (.jpg), or other rastor images that are 1-bit black and white camera-ready artwork.

  • Other formats may be accepted at an additional charge. Please contact us for details.

Stock Artwork

Custom Engraving Studios maintains a database of over 50,000 standard artwork files and logos. In many cases, we have your company’s logo already on file ready for production. If you have any questions, please don't hesitate to contact us.

Payment Methods

  • Visa, MasterCard, American Express

  • Pay Pal

  • Cash

  • Personal or Business Check

  • Money Order

  • Debit Cards

  • Pre-approved accounts on 30-day terms

  • Business Purchase Order (requires pre-approval)

All orders must be paid in full prior to us filling your order unless other methods have been made such as pre-approved accounts.

By ordering from Custom Engraving Studios, you agree to these terms and conditions. If you have any questions or concerns regarding these policies, please feel free to contact us.